Protect your account

How can you keep your accounts, and your money, safe?

All of us at Skyline National Bank are dedicated to keeping your accounts protected — whether you bank at the branch, online or over the phone — and we have a range of systems in place to do just that. We continually update and refine our systems to help ensure we stay on top of the latest threats and techniques to combat them.

But we can’t do it alone. We need your help. Here’s a list of steps you can take to safeguard your identity and finances. And we urge you to share these with your family and friends. Together, we can make a difference.

  • Guard your paper statements or switch to online statements.
  • Get to know your tellers. The better they know you, the better they’ll be at spotting strange transactions in your accounts.
  • Shred all documents that contain private or critical information.
  • Never write your Social Security number or driver’s license number on your checks (it’s not required by law).
  • Don’t provide personal information over the phone. Even if a call sounds legitimate, ask for the number, say you’ll call back and check into things before sharing private data.
  • Never do your online banking on a public computer.
  • Never use a public wifi to conduct online banking.
  • Always sign off and close your browser when you’ve finished your banking. This is especially important if you are banking with a mobile device such as a smartphone or tablet.
  • Make sure the information we have for you (e.g., phone, address, etc.) is current in case we need to reach you.
  • Choose your Personal Identification Number (PIN) carefully, and make sure the security question is something only you would know. If you decide to write your PINs down, keep them in a safe, discreet place.
  • Consider using an online tool such as Dashlane, LastPass or 1Password for your login information for Skyline (and other websites). These apps generate and store random combinations of letters, numbers and characters that serve as your passwords.
  • Make sure the URLs you use are secure. Look for the “s” at the end of “http” in your browser window. The “s” in “https” signifies secure communications.
  • Banks do not send out emails asking for account information. Be wary of any messages you receive asking for confidential information. And remember you can always call us to double-check.
  • Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen.
  • Log out completely when you finish a mobile banking session.
  • Protect your phone from viruses and malicious software, or malware, just like you do for your computer by installing mobile security software.
  • Use caution when downloading apps. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary “permissions”.
  • Download updates for your phone and mobile apps. These updates often contain important security updates.
  • Avoid storing sensitive information like passwords or a social security number on your mobile device.
  • Tell your financial institution immediately if you change your phone number or lose your mobile device.
  • Be aware of shoulder surfers. The most basic form of information theft is observation. Be aware of your surroundings especially when you’re punching in sensitive information.
  • Wipe your mobile device before you donate, sell or trade it using specialized software or using the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen.
  • Beware of mobile phishing. Avoid opening links and attachments in emails and texts, especially from senders you don’t know. And be wary of ads (not from your security provider) claiming that your device is infected.
  • Watch out for public Wi-Fi. Public connections aren’t very secure, so don’t perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switching to your mobile network.
  • Report any suspected fraud to your bank immediately.